If your question is not listed, please call the Service Desk at 216.397.3005.
What is Gmail?
is the Google-powered email service. The service offers built-in instant messaging, voice and video chat, mobile access, spam and virus protection, IMAP, and POP for each account.
How do I access my 杏吧论坛 Gmail account?
Type into your browser to access your account. (Do not put 鈥榳ww.鈥 in front of this address.)
How do I log into my 杏吧论坛 Gmail account?
The first time you access your Gmail account, you must use your Banner ID as your password. You can then reset the password to one of your choosing.
What are the limitations on file sizes within the 杏吧论坛 Gmail account?
Your Gmail account has 25GB of storage. You can send and receive mail messages up to 25MB in size, including attachments.
Am I required to use my 杏吧论坛 Gmail account?
Utilizing the 杏吧论坛 Gmail account guarantees that users will receive notices and messages from the University.
You can forward mail sent to the 杏吧论坛 Gmail account to an outside account at your own risk.
Can I change my 杏吧论坛 Gmail account username?
No. Your account username cannot be changed.
How do I change the 鈥淪ent From鈥 name on my account?
Follow the steps at this link to on your account.
Can I merge information from my Hotmail/Gmail/Yahoo, etc. account to my 杏吧论坛 Gmail account?
To transfer information from one account to another, users can either manually forward individual messages to 杏吧论坛 Gmail accounts or perform a bulk merge.
Note: We do not currently recommend or support the merging of 杏吧论坛 Gmail accounts with other accounts, such as Hotmail, Gmail, Yahoo, etc. If you choose to use Google鈥檚 service, you run the risk of your personal account being locked for excessive traffic.
Can I import contacts I already have into my 杏吧论坛 Gmail account?
Yes. See for details.
How do I find other 杏吧论坛 email addresses?
Utilize the to find other 杏吧论坛 addresses, and as you send messages from your 杏吧论坛 Gmail account, addresses are automatically added to your address book.
Are there any issues with setting up IMAP access on an iPhone/Blackberry to my 杏吧论坛 Gmail account?
To set up IMAP on your iPhone/Blackberry, you must supply your full account username including the @jcu.edu and account password.
Before you can use the built-in email application on your iPhone/Blackberry to retrieve mail from your Gmail account you must log into Gmail from a computer and enable IMAP on your Gmail account:
- From a computer log into your 杏吧论坛 Gmail account.
- Open the account settings by clicking Settings at the top right (next to Help and Sign Out)
- In the Settings window, select Forwarding and POP/IMAP at the top
- In the IMAP Access section (should be the third section) select Enable IMAP if it is not already selected, and click Save Changes at the bottom.
- You should now automatically be returned to your inbox. You can sign out of gmail and close your browser at this time if you wish.
How do I receive my Gmail messages on my BlackBerry?
The Information Technology Services department will assist in activating your Blackberry on the new system. Call the Helpdesk (216.397.3005) and a ticket will be created.
Are there any issues with using an iPod to access my 杏吧论坛 Gmail account?
iPod touches have to be on the jcuwpa2 wireless network to work with your 杏吧论坛 Gmail account.
How do I set-up forwarding/vacation response for my 杏吧论坛 Gmail account?
You can create a in your 杏吧论坛 Gmail account that will automatically reply to anyone who emails you.
capabilities are also available within your account settings.
What happens to my existing forwards when I activate an 杏吧论坛 Gmail account?
If you would like to forward mail sent to your 杏吧论坛 Gmail account to an outside account (e.g. Hotmail, Yahoo, Gmail), you must manually set the forwards in your Gmail account.
Can I use other email applications to view my 杏吧论坛 Gmail?
Yes. is available. A list of supported and associated configuration settings is also available.
When configuring access, be sure to enter in your full 杏吧论坛 email address as the user name. For example, a user name would be jwild13@jcu.edu instead of jwild13.
What if I forget my password?
Contact the 杏吧论坛 Helpdesk by visiting us on the fourth floor of Rodman with a photo ID, or calling 216.397.3005.
How do I change my password?
You can within your account settings.
Where can I find additional help and information?
The is a great resource for all questions and is updated often. The also hosts current conversations about known issues.
Is my 杏吧论坛 Gmail account secure and private?
Google has promised to uphold a strict privacy policy and to always treat your personal information with the utmost care and security. Read more about . Keep in mind that Google has agreed that 杏吧论坛 student data is subject to the Family Educational Rights and Privacy Act (FERPA) when in Google鈥檚 possession.
How is my personal data used?
Google鈥檚 computers process the information in your account for the purpose of providing an effective service (example: putting mail into folders, maintaining contact lists, etc.).
icon in the tray and select Set mailbox size limit.
